Tag: Wok

Some Common Questions

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About shipping cost and time

We ship to most of countries in the world, it usually takes about 2 weeks to be delivered, but during peak season, it may take longer. For some countries, shipping is free. For some countries which are far far away from China, shipping is on us and buyers, you will see the shipping cost when checking out, if it is 0, it is free.

You will receive an Email about the tracking number after 1-2 days you place an order. 3 days after you get the tracking number, you will be able to see the updates from https://t.17track.net/.

If you live in the USA or Canada, we will ship your order from California, it usually takes less than 10 days to be delivered.

About personalization

We provide free personalization only on hand-hammered woks, and 3-8 letters look nicer. Ladles and spatulas are too small to be engraved. Cast iron woks are not recommended with any personalization. Below photo shows where your personalization usually goes. Please leave the name you want to engrave in the Notes of the order. You also can drop us an Email with the name you want to engrave and your order ID, our Email is zhensanhuan@126.com.

Customer Support

Facebook is not very instant in our area, so we may not be able to reply you on time, please Email us at zhensanhuan@126.com, we usually reply in 12 hours.

We Got Two 1-star Reviews!

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We Got Two 1-star reviews, and there will be more coming!

Screenshots Sent By the Buyer Before Submitting Them.

These two review screenshots were sent by the same buyer because we wouldn’t fully refund him, and we were told there would be more coming.
On Amazon, buyer’s review is very important for a seller, but we are not able to response directly, so we would like to clarify 2 points here.

  1. The buyer says that the wok is defective because it is not round.
    It is true that it is not round Anywhere of the wok. This is a wok made for stirfrying, not a hemisphere. Stirfrying in a wok means we should be able to toss food high out of the wok and fall back to the wok, meanwhile flame should spread effectly to the wok along its arc. We followed traditional shapes and did tons of experiments, got the current shape of this wok (Seriously lots of time, effort and sweats!).

From this photo, we can see it is not absolutely round.

It is handmade and the artisan only has a round lid with the same size of the wok, that means it only fits from the top. From the photos of the review, all 3 lids are smaller than the wok, so it would not fit.

The wok is for stirfrying, deep frying, FAST cooking with oil. We do not recommend it for steaming, boiling etc. Slow cooking methods that needs water and steaming, it is Not what it is made for.

  1. The buyer was not fully refunded.
    It is true. The order was placed on Nov 6th, 2022, return request was submitted on Jan 28th, 2023 and got automatically approved immediately. But the package was dropped off on March 4th, 2023. Therefore we only refunded the buyer 90% of his money according to the return policy.

Buyer says he and his relatives hold 6 Amazon accounts, if we do not fully refund him, we will receive a 1-star review every day until we are kicked out of the US market. So there probably will be more 1-star reviews for our products and us, it is sad :(.